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Contact

Booking Conditions

 

IMPORTANT NOTICE TO  CLIENTS

Sea Plane/Domestic Plane is an independent operator, which provides the resort with confirmed schedules IN THE EVENING PRIOR to arrivals and departures.

All Transfers are combined unless otherwise booked Private or Special Transfers. All type of transfer timetables changes daily. Guests will be advised of transfer time on arrival and return the day prior to departure.

The Resort nor hey Maldives will not be held responsible for any delays or early departures that may be caused by the transfer companies. However, we shall ensure the best of our ability that flights are on time and in accordance with international flights

Arrivals and departures.

All international flight details must be provided at the time of the reservation. As such, all scheduled timings are solely at the discretion of the management of Sea Plane/Domestic Plane. Resort nor hey Maldives can therefore, NOT BE HELD  RESPONSIBLE for the varied waiting times that may occur.

Due to act of God/War bad Weather, if there is a situation where the clients cannot be transferred, the Resort or the Air Taxi nor hey Maldives will not be liable for Damages/compensations. Hence the guests will have to be responsible for all charges, while they are in Maldives. If the weather condition is bad, clients transfer might be arranged early to Airport (a day prior to departure or an early transfer other then the schedule time).

 

Hand luggage max. 5kg, others max. 20kg (Excess luggage will be charged US$ 2.00 per kg return accordingly)

*Seaplane rates are subject to increase if fuel surcharges are imposed) and will be advise at the time of booking request if there is any charges apply.

* Under the new baggage regulations by Domestic Plane the maximum single piece luggage weight is 32 kilos. If the luggage item is heavier than 32 kilos, the passenger must reduce the weight of the item down to 32 kilos. All Tour Operators must inform the clients accordingly.

 

.OTHER RATES AND CLARIFICATIONS

* Rates of resorts not listed on this website could be provided on request. Please contact our Sales Department  by email.

* All reservations should be made either by email. Requests will be immediately processed and a confirmation will be sent within 24 hours.

* All details pertaining to a reservation, full names of all guest(s), nationality, meal plan, ages of children if any - with Date of Birth, exact check-in/checkout dates, Flight details with timings, room category, transfer type and any special requirements must be clearly informed at the time of booking, to ensure the best services to our customers & to provide Airport meeting & greetings and transfers accordingly, etc.

Due to extreme weather conditions, transfer may not always be available on time and the resort is not liable for any compensation arising from such delays

 

COMPLAINTS & CLAIMS

If the guest have any complaints during their stay in the Maldives, same should be notified in writing to the resort/handling agent (hey hey Maldives Pvt Ltd.),

before their departure from Maldives. If any Tour Operator or Travel Agent receives a complaint from a client from the guest related to services booked through hey hey Maldives Pvt Ltd., same should be notified with original complaint in writing within 14 days from the departure of the client from Maldives.

Any complaints or claims received after the mentioned period will not be processed.

 

COMPLAINTS & CLAIMS

If the guest have any complaints during their stay in the Maldives, same should be notified in writing to the resort/handling agent (hey hey Maldives Pvt Ltd.),

before their departure from Maldives. If any Tour Operator or Travel Agent receives a complaint from a client from the guest related to services booked through hey hey Maldives Pvt Ltd., same should be notified with original complaint in writing within 14 days from the departure of the client from Maldives.

Any complaints or claims received after the mentioned period will not be processed.

 

 

Bookings, Change of Arrangements, Routes and Prices

1.      US $11/- per person will be charged for Airport greeting and handling.

2.      All reservations and cancellations must be confirmed by the guest in writing by e-mail, 

3.      All bookings will be confirmed upon receipt of full payment. Payment should be made to heymaldives, AS PER INSTRUCTION IN THE INVOICE.

4.      Group bookings to be confirmed 60% payment on confirmation basis. The other 40% should be paid 45 days prior to the arrival of the group.

5.      Cancellations and No Show policy will apply depending on the individual resort/hotel policies which would be sent with the resort/hotel rates, any further information will be provided upon request.

6.      All services should be booked through the heymaldives. In case that immediate booking is not possible.

 

 Liability

 

1.      UNDERSTAYS: No refund will be made for any under stays. In the event of any under stays, we are compelled to charge for the entire duration of the stay as per hotel policy.

2.      OVERBOOKING – In an unfortunate even of a resort been over booked and unable to accept clients who have been confirmed by the resort, the seller will do the utmost to provide the clients with similar or better category resort, failing which the best available accommodation will be provided.

3.      Although every effort is made to provide the requested services in the best possible way, it is hereby expressly stated that the seller acts only in the capacity as an agent in all matters relating to travel and tour arrangements, and shall not be held liable or responsible for any losses, damages, injuries, accidents or delays whatsoever arising from the use of any accommodation, all means of transportation or other services and contractors, from labor strikes, political actions, unrest, sickness, fire, weather, natural calamity from any other inevitable forces beyond our control. Any losses or additional expenses resulting from the above contingencies shall be borne by the passengers. We also reserve the right to change itineraries without notice if found in the best interest of all concerned. The buyer should urge the clients to obtain traveler’s insurance, as compensation laws vary from country to country. 

 

Peripheral Requirements

1.      Heymaldives will endeavor to assist you in obtaining or meeting the requirements for passports, visas, health documents, insurance, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with the suppliers and referred to as "the booking" or "the reservation", Notwithstanding the foregoing, due to the constant changing nature of such peripheral requirements and services, Heymaldives  will not be liable for ensuring that these requirements and services are provided correctly, timorously or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services.